Principal Duties & Responsibilities

        Shared Services & Office Coordination 

• Coordinate day-to-day Shared Services support requirements for the Abuja office under the direction of the Head, Shared Services Centre.

• Receive, document and follow up office and employee support requests with the appropriate functional owner.

• Maintain visibility of open requests, agreed timelines and responsible owners and follow actions through to closure.

• Support effective coordination between the Abuja office and central Shared Services teams.

• Escalate unresolved requests, service gaps and matters requiring management attention.
  • Office Administration 

• Support the orderly running of the Abuja office, including meeting-room readiness, office supplies, basic administrative coordination and service follow-up.

• Monitor office supplies and consumables and follow up on approved replenishment requirements.

• Coordinate approved office requirements with Admin/Logistics and relevant service providers.

• Support administrative arrangements for meetings, official visits, management engagements and other approved office activities.

• Maintain office administration records, trackers and supporting documentation.

• Escalate unresolved office-support issues and recurring service gaps.
  • HR & Employee Support 

• Support the HR team with the coordination of employee-related activities within the Abuja office.

• Monitor and maintain relevant employee attendance records and provide required attendance information to HR.

• Support the administration and tracking of employee leave requests and leave records in line with approved Company processes.

• Coordinate approved employee engagement activities, staff welfare initiatives and internal HR programmes within the Abuja office.

• Provide local coordination support for employee onboarding, induction and other employee lifecycle activities as required by HR.

• Support the dissemination and implementation of approved HR communications, policies and employee initiatives.

• Maintain relevant employee activity trackers and follow up on assigned HR actions to closure.

• Escalate employee-related matters requiring HR review or intervention to the appropriate HR representative.

• Maintain confidentiality in handling employee-related information and documentation.
  • Employee Engagement & Local Activities 

• Coordinate approved employee engagement activities, internal office events and location-level initiatives.

• Liaise with HR and other relevant functions on employee support activities requiring local coordination.

• Coordinate venue, transportation, refreshments, materials and other logistics required for approved employee activities.

• Support communication and implementation of approved Shared Services and employee-related initiatives within the Abuja office.
  • Pool Car & Driver Coordination

• Coordinate approved pool car usage, driver schedules and vehicle requests for the Abuja office.

• Plan and communicate vehicle and driver allocation for official meetings, airport movements, employee movements and other approved business assignments.

• Maintain vehicle request, movement and utilisation records.

• Coordinate with the relevant Admin/Logistics team on vehicle servicing, maintenance and other operational requirements.

• Escalate vehicle availability, maintenance, accident or driver-related issues to the appropriate functional owner.

• Support accountability for assigned vehicles and compliance with approved vehicle and driver usage processes.
  • Vendor & Logistics Support 

• Coordinate approved local vendor, transportation and logistics requirements with Admin/Logistics and other responsible functions.

• Liaise with vendors and service providers to confirm service requirements, schedules and delivery timelines.

• Follow up on service delivery and promptly escalate delays, quality issues or other service gaps.

• Support logistics arrangements for meetings, employee activities, official visits and approved Company events.

• Coordinate local dispatch, movement and delivery of approved Company documents or items where required.

• Maintain appropriate records of vendor requests, service activities, deliveries and outstanding actions.

• Ensure local vendor and logistics coordination follows approved procurement, payment and authorisation processes.
  • Brand & Corporate Services Support 

• Support the Brand and Corporate Services teams with the local coordination of approved corporate and brand-related activities within the Abuja office.

• Coordinate logistics and local arrangements for Company events, corporate programmes, stakeholder engagements, internal campaigns and other approved activities.

• Support the implementation of approved branding requirements within the Abuja office and at Company events.

• Coordinate with relevant teams and vendors on event materials, venue requirements, logistics and other approved arrangements.

• Support follow-up on corporate compliance requirements, documentation and assigned actions applicable to the Abuja office.

• Maintain relevant trackers and supporting records for assigned Brand and Corporate Services activities.

• Escalate outstanding compliance, event or corporate action items to the relevant functional owner.
  • Cross-Functional Liaison & Reporting 

• Act as the local coordination link with HR, Admin/Logistics, Brand/Corporate Services and other Shared Services functions on approved Abuja requirements.

• Maintain a Shared Services action tracker and provide periodic updates on open requests, completed actions, recurring issues and items requiring escalation.

• Track agreed actions from Shared Services visits, office reviews, employee activities and management discussions to closure.

• Maintain relevant attendance, leave, employee activity, administrative, logistics, vendor and corporate action trackers as required.

• Ensure accurate records and supporting documents are maintained for completed activities.

• Provide periodic reports and updates to the Head, Shared Services Centre on assigned activities and outstanding matters.